You might run into a use case that requires you to add a workflow condition that acts like ‘contains’ but the Visual Builder wouldn’t allow you to. You only have an “Any of” option where you are allowed to set specific values. This happens to List/Record type of fields, for example, the “Department” field.
The alternative is to use custom formulas, as shown in the following screenshot:
For the syntax, use this format:
UPPER({department}) like '%'||UPPER('Sales')||'%'
In the syntax above, what it does is that it checks if the Department contains the keyword “Sales”. If it does, then execute the workflow action.
If you want the other way around, here’s the syntax:
UPPER({department}) not like '%'||UPPER('Sales')||'%'
Notice that the only difference is that there’s a keyword “NOT” before “LIKE”, which negates the entire condition.
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